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Terms of trade


General information

BilligGro v / Jacob Tychsen

Tjørnevangen 10, Sig,
6800 Varde

CVR no .: 26843928 / Skat`s no.  32532888

or much better: call 25343333



With us you can pay with Dankort, VISA-Dankort, VISA-electron and MasterCard. You can also use MobilePay Online, or pay via PayPal.

If you pay via PayPal, you are not protected by the objection scheme. Read more about the terms and conditions on PayPal's website. 


When purchasing with ViaBill, you will first receive your goods. Then you have to pay yours

monthly benefit on the 20th of each month.
If you do not pay on time, a fee of DKK 39 will be charged.

If you regret your purchase, the payment agreement with ViaBill terminates.

ViaBill finances purchases for up to DKK 2,000.

Amounts over DKK 2,000 are financed in collaboration with SparXpress. 

Read more here:   


We do not charge card fees.

The amount will only be deducted from your card when the item is shipped. 




PostNord to delivery point, DKK 35 (delivery time 1-2 days).

PostNord with delivery, DKK 50 (delivery time 1-2 days).



Right of withdrawal 

As a consumer, you have a 14-day right of withdrawal when you shop with us. 


The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

If the order consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last batch or part.


The deadline means that you have 14 days from receipt to notify us that you will regret your purchase. You can send an email to or use the standard cancellation form, which you will find at the bottom of the terms and conditions.

You can not cancel the purchase by refusing to receive the item without notifying us at the same time.


Undoing part of the purchase
(If you want to give your customers the opportunity to undo part of the purchase, you can insert this sentence and then choose one of the two ways.)   


If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order.

Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.


Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the package to be returned, and you are responsible if damage occurs during transport.


The condition of the item when you send it back

If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.


We recommend that you send the item back in the original packaging.

If the original packaging is missing, it may lead to a decrease in the value of the item.


Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.


We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we has received your message that you want to cancel the agreement.

We will refund the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.


We can withhold payment until we have received the item, unless you send us proof of having returned it.


The item is sent to:

BilligGro v / Jacob Tychsen

Tjørnevangen 10, Sig,
6800 Varde


We only accept packages that are sent directly to the address.


You can also cancel the purchase by notifying us and handing it in person at the above address.



In the case of agreed decors, returned goods or prepaid goods, which are canceled before dispatch, there must be a full or partial refund of the purchase price. Refunds are usually always made by bank transfer, and BilligGro therefore needs information about the registration number and account number for your bank account. This information is not sensitive and can easily be provided per. e-mail or other traditional form of correspondence.         



Right of complaint

When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods.
This means that you have a right to make a complaint for 24 months.

If your complaint is justified, it means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

For all goods (including goods with a limited shelf life), it applies that ordinary wear and tear / spoilage is not a defect within the meaning of the Sale of Goods Act, even though wear and tear / spoilage may occur before the expiry of the 2-year warranty


You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can refund your shipping costs.  


The item is sent to:

BilligGro v / Jacob Tychsen

Tjørnevangen 10, Sig,
6800 Varde


We only accept packages that are sent directly to the address.

When you return the item, please enclose a detailed description of the problem. 

It is not a requirement, but the expedition is promoted if adequate information accompanies the package - for example, a copy of the order confirmation, registration number and account number for the bank account, to which a refund can take place, a copy of any prior correspondence, etc.


Right of appeal

If you as a consumer want to complain about your purchase, you must contact us at .
If we do not succeed in finding a solution, you can send a complaint to:


Center for Complaint Resolution

House of Boards

Toldboden 2

8800 Viborg


If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here -  



Personal data policy 

We need the following information when you shop with us:

Name, address, tel. No. and email address.


We register and pass on the personal information that is necessary to be able to deliver the item to you. 


The personal information is registered with BilligGro v / Jacob Tychsen and stored for five years, after which the information is deleted. 

In addition, we collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with adequate protection. 

The data manager at BilligGro v / Jacob Tychsen.

You have the right to be informed of what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at:


Standard cancellation form

(This form is completed and returned only if the right of withdrawal is exercised)



Tjørnevangen 10, Sig,
6800 Varde


I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods / services:



Ordered on: _______________________________ Received on: _______________________________


Consumer name: ______________________________________________________________________


Consumer address: _______________________________________________________________________


Consumer signature: ___________________________________________ Date: _________________

(only if the contents of the form are announced on paper)



The trading conditions were last updated on 01-12-2020